1. Introduction
- The Grievance Redressal Committee (GRC) is a structured body designed to address and resolve complaints and concerns raised by students, faculty, and staff within the institution.
- It ensures a fair, transparent, and efficient system for grievance handling.
2. Objectives
- To provide a formal mechanism for resolving grievances.
- To maintain a harmonious and conducive educational environment.
- To ensure timely and just resolution of complaints.
- To promote accountability and responsibility among all stakeholders.
3. Scope of Grievances Handled
The committee deals with issues related to:
- Academic Matters: Complaints regarding marks, evaluation, course content, faculty behavior, and exam-related concerns.
- Administrative Issues: Problems related to infrastructure, facilities, hostel services, and support staff.
- Personal & Behavioral Issues: Conflicts, harassment, discrimination, and any form of misconduct.
4. Committee Composition
The GRC consists of members from different departments to ensure fair representation:
- Pradeep Kumar (Dept. English) – Contact: 7510451728
- Sreeja K. (Dept. Management Studies) – Contact: 9496278998
- Rinsha A.M. (Dept. Commerce) – Contact: 9072206272
5. Procedure for Filing a Grievance
- Step 1: The aggrieved person submits a written complaint or email to the committee.
- Step 2: The committee reviews the complaint and may call for a meeting with the complainant.
- Step 3: If needed, relevant faculty members or staff are consulted for clarification.
- Step 4: The committee investigates the issue in an unbiased manner.
- Step 5: Based on findings, a resolution or recommendation is proposed.
- Step 6: If the issue persists, higher authorities or external bodies may be involved.
6. Responsibilities of the Committee
- To ensure confidentiality and fairness in all grievance redressal processes.
- To provide timely and effective resolutions.
- To maintain records of complaints and actions taken.
- To organize awareness programs on grievance procedures.
7. Expected Outcomes
- Improved student-faculty relationships and institutional trust.
- Timely resolution of conflicts, ensuring smooth academic operations.
- A positive and inclusive learning environment for all members.